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Feedback
Posted 15.04.08 by fionablayney
As an author of several industry products which have now sold throughout Australia, New Zealand and the U.K, but the most rewarding aspect is not a financial one, let’s face it I am not on Amazons top 10…. Not yet! It is the feedback that I receive from those who have purchased them for either themselves or their businesses. A basic human need is that of contribution, to know that you are contributing to the lives of others. Property managers and business owners telling me they are implementing ideas, concepts and strategies from my guide which have had an immediate impact on their business and in some instances their life, is certainly satisfying this need. This is why I do what I do, to assist businesses and individuals to reach their full potential. Your feedback has been invaluable and very humbling.
This need for contribution is in everyone. How do you know you are contributing? Feeback! When was the last time you provided positive or constructive feedback to a colleague, manager, or service provider? We are often hasty to tell someone all the things they are doing wrong but it is not often we take the time to tell someone how there contribution has impacted on you. My aim is everyday to let someone know how they have impacted on me through feedback.
In business providing feedback is not just the responsibility of the manager, its everyone’s responsibility. In Property Management, like many service industries, is not overflowing with positive feedback from our consumers, this does not mean feedback can not be part of our day. Who in the office has contributed to you today? What has this meant for you or the business? Did you tell them?
It may not be the leasing of a $1000 p.w property; it could simply be how they answer the phone. The great thing about feedback is that when you know the impact you are having you want to make a greater impact, to contribute more.
Take the time to provide feedback to someone who has had an impact on you. As a result of your feedback I am back in the studio next week creating another Audio Programme for Agents.
Thanks for your encouragement, go ahead make someone’s day!
